Refund Policy

This Refund Policy applies to services delivered by Flogrit ("Flogrit", "we", "our" or "us") under a written proposal or statement of work. It is separate from the terms of any product sold under the Captiongrit brand, which has its own refund terms.

Nature of our services

Flogrit provides bespoke, service-based work: strategy, creative, engineering and implementation hours delivered against an agreed scope. Once work begins, time and creative effort are committed to the engagement and generally cannot be recovered.

Baseline position

Fees for services already performed are non-refundable. This includes discovery, planning, strategy, design, production, engineering, implementation and delivery time that has been invested in the engagement.

Before work begins

If an engagement has been paid for but no work has yet started, a full refund of the applicable fee will be issued on written request.

Per-pillar delivery notes

• Attention — content, editing and creative retainers are billed against a delivery cadence (for example, a number of videos or a monthly editorial cycle). Fees for cycles that have not yet started can be paused or refunded on written request; fees for cycles already in production are non-refundable.
• Conversion — websites, funnels, landing pages and copy are billed against milestones (for example, discovery, design, build, launch). Completed milestones are non-refundable; unstarted milestones can be cancelled on written request.
• Automation — implementation work is billed against the systems being wired up. Once a workflow, agent or integration has been built, that portion of the fee is non-refundable, even if the client later chooses not to run it.

Third-party costs

Fees paid on the client's behalf to third-party platforms (hosting, AI models, CRMs, telephony, ad spend, stock, software licences and similar) are non-refundable once those services have been provisioned or consumed.

Chargebacks

Please contact us before initiating a chargeback. Most disputes are resolved directly and faster over email than through a payment provider.

How to request a refund

Send a written request to flogrit.com@gmail.com that includes the engagement name, the invoice reference and a short description of what is being requested. Approved refunds are processed within 14 business days to the original payment method, subject to any charges applied by the payment provider.

Changes to this policy

Any material change to this Refund Policy will be reflected on this page with an updated date. The policy that applies to an engagement is the one in effect when the engagement is signed.